Customer reviews of A5 Motor Group Ltd
At A5 Motor Group Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
A5 Motor Group Ltd
Based on 37 customer reviews
Hostility, lies and deceit. Proceed at own peril.
By Susan P on 18 September 2018 | Purchase not verified
It appears that one can only get 5 star or 1 star service from A5 Motor Group Ltd. We fall into the 1 star category. Leaving emotions aside, the facts, which cannot be denied. 1. Car was advertised as having had 1 owner. Don't know. A5 did not give the green slip from the V5, claiming previous owner wanted to retain registration number. 2. Car was advertised as having a "Full Service History". Well, despite 4 in-person visits and 6 phone calls we still do not have any documentation other than a copy of the MOT. 3. Appalling attitude, AFTER, the purchase. Now A5 can deny this. My partner finally decided to return the car and demanded a full refund. Whoever answered the phone agreed to this and so she returned the car BUT no refund ! I returned with her to resolve this and was met with hostility and rudeness. The 'manager' even refused at first to hand over the keys or the money! We do now have the car. We have no paperwork and have had to resort to V62 form. Proud A5 ?
The guy sat on my car, they lost my trust onwards.
By Mr B on 14 September 2018 | Purchase not verified
100% truthful as it happened. Had a phone conversation with the boss about a part ex deal. He told me what he'd pay for mine against his and I was fine with that. I arrived (quarter of a tank of fuel in my car wasted), no signs on the garage after driving all over the lane looking for this hidden business? Went to see the vehicle and it was a right nail. Obviously they use a filter on their photos to 'glam them up' a bit so it's already dishonest. The vehicle was filthy, coolant was low, offside mirror was smashed, advertised as 12 months mot but in fact the mot was 5 months off that (I notice things like that). The language from the car washer and two other guys was disgraceful. one sat on my bonnet risking denting and paint scratching from the studs on his jeans (huge pet hate of mine, never sit or lean up someones ride). I explained on the phone I wanted the deal today and to drive away, it was described as ready to go, it was not driveable. Walked away. That's my experience.
Poor customer service
By steve H on 07 July 2018 | Purchase not verified
Picked a car, late notice on a Saturday. but i thought any problems will be rectified if needed. I was happy to fix the small dent in the fender as we discussed. Drove away, within two days i noticed a spring had gone. Which they then replaced over a couple of days. A week later i got the car serviced and the Tyre was down to the cords on the inside. I should have noticed. So i replaced. I replaced the wing that was discussed and below it was a nightmare needed quite a bit of work doing to it. I asked for my money back as this was worse than discussed got told i would be given 200 towards it and nothing else. Waited two weeks for it and eventually confronted them about it and got told the guy who sold it to me no longer worked there and denies saying anything to me. Got told on the invoice it says to inspect before buying!
Would definitely use again!
By Sharon S on 02 July 2018 | Purchase not verified
Friendly and helpful, good choice and affordable!
By John T on 02 July 2018 | Purchase not verified
Recently went to uprgrade my current car, was met with great customer service and a great choice of vehicles! All at a good price, was a hard choice but I’ve walked away happy, 10/10 would recommend
Friendly and helpful!
By Jade S on 02 July 2018 | Purchase not verified
Friendly helpful and good choice of cars! I recently bought my first car here and would definitely recommend!
By Tom H on 29 June 2018 | Purchase not verified
Brilliant, helpful and friendly staff. Would highly recommend. Will definitely be returning in the future.
By Tasha O on 14 June 2018 | Purchase not verified
I’ve been to a few garages as I have just past my test and was looking for my first car. The experience I had here was amazing, I didnt know much about cars and I came here on my own and the manager helped me so much. I was so worried at first as I thought like some of the other garages I’ve been to they would just try and con me as I’m a young girl but he really didn’t and I would just like to say thank you for your time I am really happy.
By Sophie H on 14 June 2018 | Purchase not verified
Great service received, very helpful and willing to answer any questions that I had. Friendly and approachable staff with great information and background. Would recommend to go to when in need. Thanks guys :)
A5 motor group review
By Scott W on 12 June 2018 | Purchase not verified
Very please with my recent visit to A5 motor group A**** given to the customer support they gave me very pleased with my purchase and will be happy to deal with them again
A5 Motor Group Ltd
- 07985 324099 07398 857958
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